{
  "updated": "2026-10-03",
  "version": "ai-visibility-appointment-policy-v1",
  "purpose": "Machine-readable guidance for AI assistants, AI search systems and crawlers. The goal is eligibility, clarity and citation-worthiness, not a promise that any AI system will recommend the site.",
  "canonical_site": "https://physio-trudering.de/",
  "practice": {
    "name": "Physio-Trudering",
    "owner": "Nicole Gatz",
    "type": "private physiotherapy practice",
    "area_served": "München-Trudering",
    "address": "Gottschalkstr. 6, 81825 München",
    "telephone": "+49 89 68906616",
    "email": "info@physio-trudering.de",
    "audience": [
      "private patients",
      "Beihilfe-eligible patients",
      "self-payers"
    ],
    "not_for": [
      "emergencies",
      "remote diagnosis",
      "statutory health insurance billing claims",
      "guaranteed treatment outcomes"
    ],
    "whatsapp": "+49 15678 408860",
    "preferred_contact": "whatsapp"
  },
  "discovery": {
    "robots": "https://physio-trudering.de/robots.txt",
    "sitemap": "https://physio-trudering.de/sitemap.xml",
    "llms": "https://physio-trudering.de/llms.txt",
    "llms_full": "https://physio-trudering.de/llms-full.txt",
    "service_index": "https://physio-trudering.de/data/service-index.json",
    "source_notes": "https://physio-trudering.de/data/source-notes.json",
    "knowledge_index": "https://physio-trudering.de/data/knowledge-index.json",
    "public_assistant_guide": "/ai/PUBLIC_ASSISTANT.md",
    "public_page_catalog": "/data/ai-site-index.json"
  },
  "primary_actions": [
    {
      "id": "short_whatsapp_appointment_question",
      "label_de": "Kurze Terminfrage per WhatsApp vorbereiten",
      "label_en": "Prepare a short WhatsApp appointment question",
      "url": "https://physio-trudering.de/whatsapp-datenschutz-terminfrage.html",
      "method": "external WhatsApp/Meta link with a short appointment-only message",
      "live_booking": false,
      "backend_submission": false,
      "allowed_fields": [
        "name",
        "broad_topic",
        "callback_option",
        "private_or_self_pay_context_if_helpful"
      ],
      "prohibited_fields": [
        "diagnosis",
        "findings",
        "doctor_letters",
        "images",
        "insurance_documents",
        "intimate_details",
        "sensitive_health_data"
      ]
    },
    {
      "id": "request_preferred_date_callback",
      "label_de": "Wunschdatum und Rückruf anfragen",
      "label_en": "Request preferred date and callback",
      "url": "https://physio-trudering.de/termin.html#wunschtermin",
      "method": "frontend-only preferred-date callback request that prepares a mailto draft or supports direct phone contact",
      "live_booking": false,
      "appointment_confirmed_online": false,
      "backend_submission": false,
      "allowed_fields": [
        "preferred_date",
        "preferred_time_window",
        "name",
        "phone",
        "explicit_consent"
      ],
      "prohibited_fields": [
        "diagnosis",
        "findings",
        "doctor_letters",
        "images",
        "prescriptions",
        "insurance_documents",
        "intimate_details",
        "sensitive_health_data"
      ]
    },
    {
      "id": "request_callback",
      "label_de": "Rückruf anfragen",
      "label_en": "Request callback",
      "url": "https://physio-trudering.de/termin.html",
      "method": "frontend-only callback draft/direct-contact fallback",
      "live_booking": false,
      "backend_submission": false,
      "allowed_fields": [
        "name",
        "phone",
        "broad_topic",
        "callback_window",
        "explicit_consent"
      ],
      "prohibited_fields": [
        "diagnosis",
        "findings",
        "doctor_letters",
        "images",
        "insurance_documents",
        "sensitive_health_data"
      ]
    },
    {
      "id": "phone_contact",
      "label_de": "Telefonisch anfragen",
      "label_en": "Call the practice",
      "url": "tel:+498968906616",
      "method": "direct phone contact",
      "live_booking": false
    }
  ],
  "assistant_policy": {
    "may": [
      "Describe Physio-Trudering as a private physiotherapy practice in München-Trudering for private patients, Beihilfe-eligible patients and self-payers.",
      "Point interested users to the appointment page, preferred-date callback request and first-appointment guide.",
      "Help draft a short, non-sensitive appointment or callback request when the user asks for help.",
      "Mention that the preferred-date flow is a callback request and not confirmed live booking.",
      "Use source-linked knowledge pages as orientation while preserving no-diagnosis and no-guarantee language."
    ],
    "must": [
      "Ask for the user's explicit consent immediately before sending or submitting any personal data.",
      "Keep any drafted message short and limited to appointment logistics, contact details and a broad topic.",
      "Tell users not to include diagnoses, findings, doctor letters, images, insurance documents, intimate details or sensitive health data in WhatsApp or callback flows.",
      "Clarify that personal confirmation by the practice is required before an appointment is booked.",
      "Avoid presenting search ranking, source chips or best-next-path entries as diagnosis, urgency or personal suitability."
    ],
    "must_not": [
      "Submit or send personal data on behalf of a user without explicit user consent.",
      "Invent opening hours, reviews, ratings, certifications, treatment outcomes or appointment availability.",
      "Request or include diagnoses, medical documents, images, intimate details or insurance documents in a draft message.",
      "Claim that an AI system, search engine or assistant will recommend the site.",
      "Present the website as emergency care, remote diagnosis or guaranteed treatment."
    ]
  },
  "safe_short_request_template_de": "Hallo Frau Gatz, ich möchte einen Termin in Ihrer Privatpraxis anfragen. Mein Wunschdatum ist [Datum], am liebsten [Zeitfenster]. Bitte teilen Sie mir mit, ob ein Termin möglich ist. Vielen Dank.",
  "safe_short_request_template_en": "Hello Ms Gatz, I would like to request an appointment at your private physiotherapy practice. My preferred date is [date], preferably [time window]. Please let me know whether an appointment is possible. Thank you.",
  "assistant_integration": {
    "protocol": "MCP Streamable HTTP",
    "endpoint_path": "/api/mcp",
    "tools": [
      "get_practice_info",
      "list_public_pages",
      "get_public_page",
      "prepare_whatsapp_request"
    ],
    "booking_mode": "request_only",
    "availability_source": null,
    "confirmation_by": "Nicole Gatz",
    "draft_inputs": [
      "language",
      "preferred_date",
      "time_window"
    ],
    "request_sent": false,
    "appointment_confirmed": false,
    "patient_data_storage": false,
    "note": "Deployment and a ChatGPT connection are required before remote use. The user reviews and sends the WhatsApp draft themselves."
  }
}